FAQ - HomeLoftia

 

Frequently Asked Questions (FAQ)

 


 

1. Where do you ship?

 


We currently deliver within the United Kingdom only.

All available delivery options and estimated delivery times are displayed at checkout before payment.


If you are unsure whether we deliver to your address, feel free to contact our support team.

 

 

 

2. How long does delivery take?

 


Orders are usually processed within 1–2 business days (Monday to Friday).


Once dispatched, delivery typically takes 2–5 business days.

The total estimated delivery time is 3–7 business days.


Please note that delivery times may vary during peak periods or due to external factors such as weather conditions or courier delays.

 

 

 

3. How can I track my order?

 


Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link.


You can also track your order at any time via our Order Tracking page or by contacting our customer support team.

 

 

 

4. What payment methods do you accept?

 


We accept the following secure payment methods:

 

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

 


All payments are processed securely via Shopify Payments or authorised payment providers.

We do not store or have access to your full card details.

 

 

 

5. Can I change or cancel my order after placing it?

 


If you need to change or cancel your order, please contact us within 12 hours of placing it.


Once an order has been processed for shipment, it can no longer be modified or cancelled. In that case, you may follow our return procedure after delivery.

 

 

 

6. What is your return policy?

 


We offer a 30-day return policy starting from the date you receive your order.


Returned items must be:

 

  • Unused and undamaged

  • In their original packaging

  • Accompanied by proof of purchase

 


Once your return is approved, we will provide a prepaid return label.


Full details are available in our Return & Refund Policy.

 

 

 

7. What should I do if my item arrives damaged or incorrect?

 


If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery and include clear photos.


After review, we will arrange a replacement or a refund at no additional cost.

 

 

 

8. Are your products easy to assemble?

 


Assembly requirements vary depending on the product.


If assembly is required, this information is clearly stated on the product page.

All necessary parts and instructions are included with your order.


If you need assistance, our support team is happy to help.

 

 

 

9. Are the product photos accurate?

 


We make every effort to ensure that all product images and descriptions accurately represent the items sold.


However, slight variations in colour or texture may occur due to screen settings or lighting conditions.


If a product differs significantly from its description, you may request a return or refund.

 

 

 

10. How can I contact HomeLoftia?

 


Our customer support team is available Monday to Friday, 08:00 – 18:00 (EET).


📧 Email: contact@homeloftia.com

📞 Phone (UK): +44 7458 041372


We respond to all enquiries within 1 business day.